Summer Unit

Returns Policy

Exchanges are welcomed ONLY if hair is returned in its original state (no cutting of the lace, no makeup was applied to the lace). (coloring, cutting of lace, bundle holder cut, knots have been bleached, makeup applied to lace) Pictures shall be sent to Shantise Michelle (shantisemichelle@gmail.com) and approved before exchange can be processed. Exchange MUST be of same value. If you would like to exchange, please send Shantise Michelle an email via Shantisemichelle@gmail.com 

Shipping

Processing for all orders varies for each individual product. Processing time is the time needed to receive and/or to customize your order and get it ready for shipping. Please allow Shantise Michelle the allotted time frame stated under each individual collection to have your order ready. Please refer back to the collection you chose your specific item of purchase to read and understand the processing times. Processing times may exceed to full time frame mentioned but will never go over.

All time frames are listed as BUSINESS DAYS ONLY.

Shipping times varies and will follow each individual customers reflected choice during checkout. (for example, if chosen express shipping at checkout, you will receive your in order 1-2 business days of shipping label creation BUT those business days will not start during said processing time). Processing times and shipping times are different.

If you have chosen "pickup" as your option to retrieve your order, you will be notified that your order is ready for pickup via email. Pickup options follow the same structure as shipping. Your order will be available for pickup once your processing time is fulfilled.

SHIPPING WITH USPS. ALL ORDERS WILL REQUIRE SIGNATURE RELEASE! ONCE PACKAGE IS TRANSFERRED OVER TO SHIPPING COMPANY, SHANTISE MICHELLE IS NO LONGER LIABLE FOR PACKAGE. IF THERE IS ANY QUESTIONS ARE CONCERNS WITH SHIPPING AND DELIVERY PLEASE CONTACT THE SHIPPING CARRIER FOR FURTHER ASSISTANCE AS SHANTISE MICHELLE IS NOT IN CONTROL OR RESPONSIBLE FOR SHIPPING ACTIVITIES